HOW TO REQUEST A REFUND IF SOFTWARE LOGIN HAS OCCURRED 

Once you have logged into your software, as vanspace 3D is a downloadable digital product rather than a physical one, it is deemed as taking the wrapper off. 

As with all digital content, a company's refund policy applies once this occurs and vanspace 3D refund policy is available on every landing and web page, including during your purchase process. 

If you have experienced a technical issue, we will attempt to resolve it by way of guidance or, in some cases, an update, and we will require specific information about this. 

We hope it won´t come to this; however, if you would like to apply for a refund for a refundable reason👇️

1. Check out our latest Bug Report to see if what you have experienced has been confirmed HERE
2. Re-familiarise yourself with our refund policy 👉️ HERE
3. if you have a refundable reason, click to apply 👉️HERE
4. Fill out the request form and provide all information using the drop-downs and info entry boxes. 

5. For technical issues, to avoid us requesting them, include screenshots and/or a recording to show what is happening, as well as a detailed explanation 
6. For unusual models, provide information on the difficulties you have faced creating a custom template
7. For any other reason not covered within our refund policy, provide as much information as possible