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Troubleshooting Performance Issues on Windows

Team Manager
Updated

TROUBLESHOOTING PERFORMANCE ISSUES ON WINDOWS 

If you are experiencing any of the following, these troubleshooting steps are essential to complete. 

  • Slow or lagging system
  • Fans kicking in 
  • Overheating
  • High CPU usage 
  • Graphics Glitches/Tears
  • Freezing

Hardware problems do not evenly affect all games and design software, so even if only vanspace 3D seems to be the trigger, your hardware must still be checked. 

 

TROUBLESHOOTING CHECKLIST

 

CHECK THE MINIMUM REQUIREMENTS 

Windows 10 +

CPU

Intel i5+

AMD Ryzen 3 1300

GPU

DX10 capable

Geforce GTX 960

Radeon r9 380

RAM: 8GB

BARE MINIMUM FREE MEMORY: 4GB

HDD: 3GB

 

 

ONE DRIVE SYNCING 

Is your computer synced with OneDrive? It seems like Windows users are being forced more and more to use this Microsoft Product, which can cause issues with installed apps being launched from the OneDrive cloud rather than directly from the system. 

If OneDrive is synced to your Desktop, unsync it so that your software is installed directly on your system and not running around in the cloud.  You may have to re-install your vanspace 3D software after you do so.

(Even better, unsync the entire system from OneDrive, but only do this if you are sure you will no longer need that backup)

For any further information relating to OneDrive, visit the Microsoft help centre HERE

 

INSUFFICIENT MEMORY 

Modern games and software use significant amounts of memory, and users often leave many different programs running in the background, which can even cause systems with 16 GB RAM to run low. 

As a rule of thumb, you aim to have a minimum of 2000 MB available memory at all times to prevent Windows from starting to write data to disk to make more memory available. 

You can never have too much free memory. 

 

Check your available memory - Task Manager> Performance > Memory 

  • Disable background applications 
  • Disable start-up programs 
  • Free up memory 

In the example below 👇️the available memory is far too low, so lagging would be expected. 

 

 

OVERWORKED GPU  

In some setups, your GPU may slow down while you are designing, which could be caused by the GPU having to work harder on your system to run intensive software. 

If the GPU has to work harder, you can expect the fans to kick in, too. 

If you are experiencing overheating, the cooling system may not be working correctly, or you have poor ventilation. 

Make sure that your system is getting enough cool air, and be careful that vents are not being blocked by carpets or other materials that you may be resting on. You can also consider using a cooling pad if you are using a laptop. 

 

Check your GPU - Task Manager> Performance > GPU

Fans kicking in are completely normal and will be required when running intensive software; the level will depend on your system specs. 

Under 60°c is considered excellent and usual in an idle state 

Under 80°c is considered good

80 °c to 90°c is considered OK

90°c + is not OK, and your system needs attention. 

In the example below 👇️showing GPU temp at 69 °c, you can expect to hear some light fan noise.

Screenshot 2024-04-25 131502.png

 

DRIVER UPDATES 

Most display adapters require driver software to work properly. If you recently upgraded from one version of Windows to another, power outages, viruses, or other computer problems, the drivers may have become corrupted.

Downloading and installing the latest driver for your display adapter can resolve these types of problems.

 

1. Select the Start button, type Device Manager, and select it from the list of results.

2. Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Update Driver Software.

3. Select Search automatically for updated driver software.

4. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

 

If these steps don't work, try reinstalling the driver: Open Device Manager, right-click (or tap and hold) the name of the device, and select Uninstall. Restart your PC, and Windows will attempt to reinstall the driver.

 

DEMANDING CPU 

Modern games and design software can be graphically demanding, with the GPU handling all graphics rendering and processing needed for the display. In contrast, the CPU´s role is on core processing tasks. 

 

Check your CPU - Task Manager> Processes > 

If your CPU percentage is rising considerably while vanspace 3D is running, perform some basic Windows fixes.

 

1. Restart your system to ensure a temporary glitch has not occurred 

2. Update your graphics drivers to get the best out of your CPU 👉️ DRIVER UPDATES 

3. Disable Windows 11 Animation effects HERE (this will affect the look and feel of your system)

4. An outdated Windows OS can cause CPU spikes; look for any pending updates

5. Disable background apps and start-up programs

6. Run the SFC scan HERE to ensure corrupt files are not slowing down the CPU

 

7. Force the software to process graphics via the GPU (If available) 

Usually, a dedicated GPU handles graphics-intensive tasks, so if you have one installed but still see high CPU usage while using vanspace 3D, the GPU may need to be used correctly. 

a. Type ¨graphics settings´ into Windows search, and open

b. Click Browse and locate the vanspace 3D folder on your Desktop

c. Open the folder and select the vanspace 3D application

d. Select Open

e. Select Options

f. Select High Performance

 

DISK DRIVE SLOWDOWNS

vanspace 3D software requires the ability to read and write data during usage, which requires the disk drive to respond quickly. 

Any delays in the disk drive's response will cause lagging within the software and would generally be seen in systems with SSD (solid state drives) that are almost full. 

 

1. Press the Windows +I keys to open Windows settings

2. Go to Sytems > Storage 

3. Click on Advanced Settings and choose Disk & Volumes

4. Select your SSD and click the Properties button

5. Under Drive Health, you can see the estimated remaining life, available spare, and temperature of your SSD

 

CONTACT VANSPACE 3D SUPPORT TEAM 📩️

If all troubleshooting steps have been completed and you have not experienced any change, please provide the information below to the vanspace 3D support team for review at hello@vanspace3D.com

 

It is very important to provide all of the requested information in full. 

 

1. System specification details 👉️ Windows- Providing System Specifications

2. Details of any additional hardware (including monitor set-up)

3. A screenshot of your available memory Task Manager> Performance > Memory 

4. A screenshot of your GPU information Task Manager> Performance > GPU

5. Advise which drivers were updated (if any) 

6. A screenshot of your CPU information Task Manager> Processes  

7. A screenshot of your Drive Health (if applicable) DISK DRIVE SLOWDOWNS

8. A screenshot of Settings > System > Storage 

9. Information on any further changes you have made

 

 

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