CONFIRMED OUTAGE  

All updates will be added here as soon as they are known. 

24th JULY 1.20pm CET 

CONFIRMED RESOLVED. 

The first fix for Mac users has been deployed. Log in to your software and contact us if you experience any further issues. 

Windows users remain unaffected. 

24th JULY 10am CET 

The cause of the Mac software login issue was located in the early hours of the morning; the fix is in development. Roll-out is expected later today. 

Windows users are unaffected.

23rd JULY - MAC USERS 

A software login issue has been confirmed. 

Mac users are experiencing the following error when attempting to log in to their downloaded software.

Can not connect to server, verify the login details are correct 

Please do not attempt to change your password; we are working hard to resolve this ASAP 

23rd JULY - WINDOWS USERS 

We cannot confirm or replicate any software login issues for Windows users. 

If you are experiencing an issue that is not resolved by a change of password, please contact our Support Team Contacting vanspace 3D With the following information. 

A screenshot of the error message that you are receiving
Confirmation of the version of Windows you are running 

Please understand that our Chat Lines are extremely busy at the moment and will default to a message-leaving box if queues are full.