I AM USING A COMPANY-ISSUED SYSTEM/EMAIL/CONNECTION OR MY OWN DOMAIN
You must be able to receive our emails so that you can receive reset password emails and important information about updates.
CONTACT YOUR IT DEPARTMENT OR HOST
CONTACT YOUR IT DEPARTMENT OR HOST
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If using a Company email account and/or your own Domain, you will be subject to mail filters set by your Company or Host.
This may result in emails being rejected if from an unknown source.
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Contact your IT Department or Host to request vanspace 'Whitelisted' to ensure that you can receive all emails. |
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Using a work-provided system, you must have Administrator access to download our software.
You may find that this is not permitted due to the security features your company has implemented. |
Contact your IT department to request permission to download |
RELATED HELP GUIDES
Mac - Permissions and Creating an Exclusion
Windows - Permissions and Creating an Exclusion
CONTACT OUR SUPPORT TEAM
We can provide you with your login details via live chat, messenger or alternative email. Please include the following information.
- Account-holders name
- Registered email address
- Payment method
- Postcode/Zipcode of payment method
RELATED HELP GUIDES
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