Loading - Missing Software Features or Features Unresponsive

If after loading the software, you experience missing or unresponsive features, we will need to look at what is blocking these from functioning on your system. 

A. Unresponsive features would be options in the top bar that you are unable to activate, such as VAN SETTINGS. They will remain greyed out when attempting to use. 

B. An example of actual missing functions is shown in the image below, you will notice that there is only 4 drop down options in the sidebar. 

If you run any of the below security features, they will have done their job during the download process. 

✅  Anti Virus 
✅  Windows Defender Security/ Defender
✅  Firewall
✅ Network-Wide AdBlocker (such as Pi-hole) 
❌  VPN's are not recommended 

As the user sets all levels of security, it may be that an exception to allow your vanspace3D software to run within your settings is needed. ❗ IT IS ESSENTIAL TO FOLLOW ALL STEPS BELOW 

To ensure that you are using the latest update and complete any steps needed dependent on the existing version that you are using, follow this guide. Update V3.02 released 20/10/2021

❗ Please pay particular attention to

✅  A. Any steps required relating to previously saved layouts.
✅  B. Hard refresh on the Downloads page Mac Users use Command + Shift + R and Windows Users  use Control + Shift + F5
✅  C. Downloading via Chrome 

The good news is that you have a great protection setup and your Antivirus/Firewall/Windows Defender would have done its job during the downloading process. Depending on how high you have set your protection, if you experience any of the mentioned issues when loading, you will need to give your protection permission to allow our software to run. 

✅  Please follow the appropriate guide below to ensure all settings allow you to run your software. 

Mac users - Mac - Permissions and Creating an Exclusion
Windows users - Windows - Permissions and Creating an Exclusion

❗ Again it is essential to follow every step in the guides above. 

✅  When launching the software, hold down SHIFT + ENTER. This will force the software to accept any updates and also clear its cache. 

Login should now be straight forward and your software will launch. 

After following all steps in this guide and the software screen is still greyed out, we will need to make sure all steps in the exclusions guides were followed. 

We will also look closer at anything that you are running that could block at the Network level. In particular VPN's, Firewalls and network-wide Adblockers. 

❗ Please contact us with the following information, in FULL  How to contact vanspace3D