Troubleshooting Phone & Tablet Browser Issues

vanspace 3D version 4 runs in your browser, so you can open it on a phone, tablet, or computer. For the best experience, use an up-to-date browser from the list below and keep your device software up to date.

INDEX

Step 1: Supported Browsers and Recommended Settings

Step 2: Opening Links in a Full Browser (In-App Browsers)

Step 3: How to Clear Cache and Cookies

Step 4: Pop-ups and Cookies

Step 5: Private Browsing, Blockers and VPNs

Step 6: If the App Is Slow or Freezing

Step 7: How to Update Your Browser and Device

Step 1: Supported Browsers and Recommended Settings

vanspace 3D version 4 runs in your browser, so you can open it on a phone or tablet as well as a computer. For the best experience, use an up-to-date browser from the list below and keep your device software up to date.

Recommended Browsers

• iPhone and iPad: Safari or Google Chrome
• Android phones and tablets: Google Chrome (recommended), Samsung Internet, Microsoft Edge or Mozilla Firefox

⚠️ Note: For designing layouts, a tablet or larger screen is easier to work with than a phone.

Important: Browsers built into other apps (such as the one that opens when you tap a link in Instagram or Facebook) are not recommended. See Step 2 for how to open vanspace 3D in a full browser.

Recommended Settings

• JavaScript: must be enabled for vanspace 3D to run
• Cookies: required for login and saving your session
• Pop-ups: allow pop-ups from vanspace3d.com
• A stable connection: Wi-Fi is recommended, especially the first time the app loads

Check Your Browser Version: iPhone and iPad (Safari)

1. Open Settings → General → About
2. Check the iOS Version (or iPadOS Version)
3. Safari is updated as part of iOS and iPadOS, so this is your Safari version

Check Your Browser Version: Android (Google Chrome)

1. Tap the three dots in the top right corner
2. Tap Settings → About Chrome
3. Your version number will be displayed

Check Your Browser Version: Android (Samsung Internet)

1. Tap the menu icon (three lines)
2. Tap Settings → About Samsung Internet
3. Your version number will be displayed

⚠️ Note: Menu names can differ slightly between versions of iOS, Android and each browser. If you cannot find an option, look for a search box at the top of Settings and type the option name.

Step 2: Opening Links in a Full Browser (In-App Browsers)

When you tap a link inside apps like Instagram, Facebook or email, it often opens in a small browser built into that app rather than your normal browser. These in-app browsers are limited, and vanspace 3D pages may show a blank screen, plain text or an error. Opening the link in your full browser usually fixes this straight away.

⚠️ Note: A tell-tale sign is the app’s name (for example, Instagram) showing at the very top of the screen while the page is open.

Open the Link in Your Full Browser: Instagram

1. With the page open, tap the three dots (or the share icon) in the corner of the in-app browser
2. Tap Open in browser (on iPhone this may say Open in Safari)
3. The page will reopen in your normal browser

Open the Link in Your Full Browser: Facebook and Messenger

1. With the page open, tap the three dots in the corner
2. Tap Open in browser (or Open in Safari / Chrome)

Open the Link in Your Full Browser: Any App (Copy and Paste the Link)

1. Press and hold the link, or tap the share icon, and choose Copy link
2. Open your usual browser (Safari, Chrome, Samsung Internet or Firefox)
3. Tap the address bar, paste the link and press Go

⚠️ Note: The wording of the menu options varies between apps and app versions. If you cannot see an “open in browser” option, the copy-and-paste method works every time.

Warning: If a page still shows plain text or a blank screen in your full browser, continue with Step 3 to clear your browser’s stored data.

Step 3: How to Clear Cache and Cookies

If vanspace 3D is not loading correctly on your phone or tablet, showing out-of-date content or behaving unexpectedly, clearing your browser’s stored data is often the quickest fix. This forces your browser to load a completely fresh copy of the app.

Warning: Clearing cookies will log you out of most websites, including vanspace 3D. Make sure you have your login details ready before you begin.

iPhone and iPad: Safari

1. Open the Settings app
2. Scroll down and tap Safari (on newer versions of iOS, you may find it under Apps → Safari)
3. Tap Clear History and Website Data
4. Tap Clear History to confirm
5. Reopen Safari and try vanspace 3D again

iPhone and iPad: Google Chrome

1. Tap the three dots and choose Settings
2. Tap Privacy and Security → Delete Browsing Data
3. Set the time range to All time
4. Tick Cookies, Site Data and Cached Images and Files
5. Tap Delete Browsing Data, then reopen Chrome and try again

Android: Google Chrome

1. Tap the three dots in the top right corner
2. Tap Delete browsing data (or Settings → Privacy and security → Delete browsing data)
3. Set the time range to All time
4. Tick Cookies and site data and Cached images and files
5. Tap Delete data, then reopen Chrome and try again

Android: Samsung Internet

1. Tap the menu icon (three lines) and choose Settings
2. Tap Personal browsing data → Delete browsing data
3. Tick Cookies and site data and Cached images and files
4. Tap Delete data, then reopen the browser and try again

Android: Mozilla Firefox

1. Tap the three dots and choose Settings
2. Tap Delete browsing data
3. Tick Cookies and site data and Cached images and files
4. Tap Delete browsing data, then reopen Firefox and try again

Step 4: Pop-ups and Cookies

Some features in vanspace 3D v4 use pop-up windows or need your browser to allow cookies. If your browser is blocking these, certain features may not work correctly. Here is how to check on your phone or tablet.

Allow Pop-ups: iPhone and iPad (Safari)

1. Open the Settings app and tap Safari (or Apps → Safari on newer iOS)
2. Find Block Pop-ups in the General section
3. Switch it off while you use vanspace 3D

Allow Pop-ups: Android (Google Chrome)

1. Tap the three dots and choose Settings
2. Tap Site settings → Pop-ups and redirects
3. Under Allowed, add vanspace3d.com, or switch the setting to allow pop-ups

Allow Pop-ups: Android (Samsung Internet)

1. Tap the menu icon (three lines) and choose Settings
2. Tap Sites and downloads
3. Switch Block pop-ups off

Check Cookies Are Allowed: iPhone and iPad (Safari)

1. Open Settings → Safari (or Apps → Safari)
2. Scroll to the Privacy and Security section
3. Make sure Block All Cookies is switched off

Check Cookies Are Allowed: Android (Google Chrome)

1. Tap the three dots and choose Settings → Site settings → Cookies
2. Choose an option that is not Block all cookies

⚠️ Note: Once you have finished, you can switch pop-up blocking back on if you prefer. Just remember to allow it again if a vanspace 3D feature stops responding.

Step 5: Private Browsing, Blockers and VPNs

Private browsing, content blockers, VPN apps and data-saving features can all stop vanspace 3D from loading properly on a phone or tablet. Testing with these switched off is a quick way to find out whether one of them is the cause.

Common Culprits

• Content blockers and ad blockers: installed as Safari extensions on iPhone and iPad, or as browser add-ons on Android
• VPN apps: can change your location or block parts of a page
• Private browsing: often limits cookies and stored data, which the app relies on
• Data saver and battery saver modes: can restrict background loading

Step 1: Use a Normal (Non-Private) Tab: iPhone and iPad (Safari)

1. Tap the tabs icon in the bottom right corner
2. Tap the tab group name at the bottom and choose Tabs (not Private)
3. Open vanspace 3D in a standard tab

Step 1: Use a Normal (Non-Private) Tab: Android (Google Chrome)

1. Check you are not in an Incognito tab (it shows a dark screen with a hat and glasses icon)
2. Tap the tabs icon and switch to a normal tab, then open vanspace 3D

Step 2: Switch Off Blockers: iPhone and iPad (Safari)

1. On the vanspace 3D page, tap the aA icon on the left of the address bar
2. Tap Website Settings and switch off any content blocker options shown
3. Reload the page and try again

Step 2: Switch Off Blockers: VPN and Blocking Apps (Any Device)

1. Open your VPN, ad-blocking or security app and switch it off temporarily
2. Reload vanspace 3D and try again
3. If it now works, add vanspace3d.com to the app’s allowed (whitelist) list before switching it back on

Step 3: Check Power and Data Saving Modes

• iPhone and iPad: turn off Low Power Mode (Settings → Battery)
• Android: turn off Battery saver and Data saver (Settings → Battery, and Settings → Network)

⚠️ Note:  You can switch everything back on afterwards. We only need to know whether one of these was the cause.

Step 6: If the App Is Slow or Freezing

vanspace v4 renders your van layouts in 3D in the browser, which requires a fair amount of memory and a stable connection. If the app is slow, freezes, restarts on its own, or stays on a loading screen, these steps will help.

Free Up Memory

1. Close other browser tabs you are not using
2. Close other apps running in the background
3. Restart your phone or tablet, then open vanspace 3D first

Check Your Connection

• Use Wi-Fi where possible, particularly the first time the app loads
• Move closer to your router, or try switching between Wi-Fi and mobile data to see if one works better
• Switch off any VPN while testing

Try Landscape Orientation

Turn your device sideways. The editor has much more room in landscape, and some tools are easier to reach.

Note: If your screen does not rotate, check that Rotation Lock (iPhone and iPad) or Auto-rotate (Android) is set so the screen can turn.

Check Your Screen Size and Zoom

1. Make sure your browser is not zoomed in or using a magnified display size
2. If the page looks cut off, try your browser’s Request Desktop Site option, then reload

Request Desktop Site: Safari

1. Tap the aA icon on the left of the address bar
2. Tap Request Desktop Website

Request Desktop Site: Android (Google Chrome)

1. Tap the three dots
2. Tick Desktop site

Warning: Very large or detailed layouts can be demanding on older phones and tablets. If the app keeps struggling on an older device, try a newer device or a computer.

Step 7: How to Update Your Browser and Device

Running an out-of-date browser or operating system can cause compatibility problems with vanspace 3D v4. Keeping both up to date gives you the best experience and the latest security protection.

Update Your Browser: iPhone and iPad (Safari)

1. Open Settings → General → Software Update
2. If an update is available, tap Update Now or Download and Install

Note: Safari is updated together with iOS and iPadOS, so updating your device also updates Safari.

Update Your Browser: Android (Google Chrome)

1. Open the Google Play Store
2. Tap your profile picture → Manage apps and device
3. Tap Updates available and update Chrome if it is listed

Update Your Browser: Android (Samsung Internet, Edge and Firefox)

1. Open the Google Play Store (or Galaxy Store for Samsung Internet)
2. Search for the browser and tap Update if the button is shown

Update Your Device Software: iPhone and iPad

1. Open Settings → General → Software Update
2. Tap Update Now if an update is available

Update Your Device Software: Android

1. Open Settings → System → Software update (on some devices this is Settings → Software update)
2. Tap Check for updates and install anything available

Warning: If your device is too old to receive updates and vanspace 3D still will not load, we recommend using a newer phone or tablet, or a computer.