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Troubleshooting Desktop Browser Issues

Team Manager
Updated

vanspace version 4 is a fully web-based application. To get the best experience, it's important to use a supported browser with the correct settings enabled.


INDEX 

Step 1: Supported Browsers & Recommended Settings

Step 2: How to Clear Cache and Cookies

Step 3: Pop-up Blockers; Allowing vanspace 3D

Step 4: Browser Extensions That May Cause Conflicts

Step 5: Allowing vanspace 3D Through Browser Security Settings

Step 6: How to Check if Your Browser Supports WebGL

Step 7: How to Update Your Browser

 

Step 1: Supported Browsers & Recommended Settings

vanspace version 4 is a fully web-based application. To get the best experience, it's important to use a supported browser with the correct settings enabled.

 

Supported Browsers

vanspace is fully supported on the following browsers:

  • Google Chrome (recommended) — version 110 or later
  • Microsoft Edge version 110 or later
  • Mozilla Firefox version 110 or later
  • Safari version 16 or later (Mac and iPad only)

⚠️ Note: Internet Explorer is not supported. If you are using Internet Explorer, please switch to one of the browsers listed above.

 

Recommended Settings

For the best experience, please make sure the following are enabled in your browser:

  • JavaScript must be enabled for vanspace 3D to run
  • Cookies required for login and saving your session
  • Pop-ups allow pop-ups from vanspace3d.com
  • Hardware acceleration recommended for smoother performance

 

How to Check Your Browser Version

Google Chrome

  1. Click the three dots (⋮) in the top right corner
  2. Click Help → About Google Chrome
  3. Your version number will be displayed

Microsoft Edge

  1. Click the three dots (…) in the top right corner
  2. Click Help & Feedback → About Microsoft Edge
  3. Your version number will be displayed

Mozilla Firefox

  1. Click the three lines (☰) in the top right corner
  2. Click Help → About Firefox

  3. Your version number will be displayed

     

Step 2: How to Clear Cache and Cookies

If vanspace is not loading correctly, displaying outdated content, or behaving unexpectedly, clearing your browser cache and cookies is often the quickest fix. This forces your browser to load a completely fresh version of the app.

 

Google Chrome

  1. Click the three dots (⋮) in the top right corner
  2. Click Settings
  3. Click Privacy and Security → Clear browsing data
  4. Set the Time range to All time
  5. Tick Cached images and files and Cookies and other site data
  6. Click Clear data
  7. Restart Chrome and try vanspace 3D again

Microsoft Edge

  1. Click the three dots (…) in the top right corner
  2. Click Settings → Privacy, search and services
  3. Under Clear browsing data, click Choose what to clear
  4. Set Time range to All time
  5. Tick Cached images and files and Cookies and other site data
  6. Click Clear now
  7. Restart Edge and try vanspace 3D again

Mozilla Firefox

  1. Click the three lines (☰) in the top right corner
  2. Click Settings → Privacy & Security
  3. Scroll to Cookies and Site Data and click Clear Data
  4. Tick both options and click Clear
  5. Restart Firefox and try vanspace 3D again

Safari (Mac)

  1. Click Safari in the top menu bar
  2. Click Clear History
  3. Set the dropdown to All History
  4. Click Clear History
  5. Restart Safari and try vanspace 3D again

Warning: Clearing cookies will log you out of most websites, including vanspace 3D. Make sure you have your login details ready before clearing.

 

Step 3: Pop-up Blockers & Allowing vanspace 3D

Some features in vanspace 3D v4 use pop-up windows. If your browser is blocking pop-ups from vanspace 3D, certain features may not work correctly. Here's how to allow them.

Google Chrome

  1. Click the three dots (⋮) in the top right corner
  2. Click Settings → Privacy and Security → Site Settings
  3. Click Pop-ups and redirects
  4. Under Allowed to send pop-ups, click Add
  5. Type vanspace3d.com and click Add

💡 Tip: You may also see a pop-up blocked notification in the address bar — click it and select Always allow pop-ups from vanspace3d.com for a quicker fix.

Microsoft Edge

  1. Click the three dots (…) in the top right corner
  2. Click Settings → Cookies and site permissions
  3. Click Pop-ups and redirects
  4. Under Allow, click Add
  5. Type vanspace3d.com and click Add

Mozilla Firefox

  1. Click the three lines (☰) in the top right corner
  2. Click Settings → Privacy & Security
  3. Scroll to Permissions and click Exceptions next to Block pop-up windows
  4. Type vanspace3d.com and click Allow Website, then Save Changes

Safari (Mac)

  1. Click Safari in the top menu bar → Settings
  2. Click Websites → Pop-up Windows
  3. Find vanspace3d.com in the list and set it to Allow

⚠️ Note: If vanspace 3D is not in the list, visit the site first and then return to these settings.

 

Step 4: Browser Extensions That May Cause Conflicts

Some browser extensions can interfere with how vanspace 3D loads and runs. The most common culprits are ad blockers, VPN extensions, and privacy tools. If you're experiencing issues, it's worth ruling these out.

 

Common Conflicting Extensions

  • Ad blockers — uBlock Origin, AdBlock, AdBlock Plus
  • Privacy tools — Privacy Badger, Ghostery, DuckDuckGo Privacy Essentials
  • VPN extensions — any browser-based VPN
  • Script blockers — NoScript, ScriptSafe
  • Cookie managers — Cookie AutoDelete, EditThisCookie

How to Test if an Extension is the Cause

The quickest way to check is to open vanspace 3D in a private/incognito window, as most extensions are disabled there by default:

Google Chrome / Edge

  1. Press Ctrl + Shift + N to open an Incognito window
  2. Go to vanspace3d.com and log in
  3. If it works, an extension is likely the cause

Mozilla Firefox

  1. Press Ctrl + Shift + P to open a Private window
  2. Go to vanspace3d.com and log in
  3. If it works, an extension is likely the cause

How to Disable an Extension Temporarily

Google Chrome / Edge

  1. Click the puzzle piece icon (🧩) in the top right corner
  2. Find the extension causing the issue
  3. Click the toggle to disable it
  4. Refresh vanspace 3D and test again

💡 Tip: You can re-enable the extension the same way once you have finished testing.

 

Step 5: Allowing vanspace 3D Through Browser Security Settings

In some cases, your browser's built-in security settings may flag or block vanspace 3D. This is more common on new devices or after a browser update. Here's how to check and allow the app.

 

Google Chrome — Safe Browsing

  1. Click the three dots (⋮) → Settings
  2. Click Privacy and Security → Security
  3. Make sure Safe Browsing is set to Standard protection rather than Enhanced
  4. If you see a warning when visiting vanspace3d.com, click Details → Visit this unsafe site

⚠️ Note: If the Enhanced protection setting is blocking the site, switching to Standard protection temporarily should resolve it.

Microsoft Edge — SmartScreen

  1. Click the three dots (…) → Settings
  2. Click Privacy, search and services
  3. Scroll to Security and look for Microsoft Defender SmartScreen
  4. If it is blocking vanspace 3D, toggle it off temporarily, load the app, then toggle it back on

Mozilla Firefox — Enhanced Tracking Protection

  1. Click the shield icon (🛡) in the address bar when on vanspace3d.com
  2. Click the toggle to turn off Enhanced Tracking Protection for this site
  3. The page will refresh and vanspace 3D should load correctly

Safari — Fraudulent Website Warning

  1. Click Safari → Settings → Security
  2. Untick Warn when visiting a fraudulent website temporarily if this is blocking the site

💡 Tip: vanspace 3D is a safe and trusted application. These warnings can sometimes appear for new or recently updated web apps and are not a cause for concern.

 

Step 6: WebGL Compatibility

vanspace 3D v4 uses WebGL to render your van layouts in 3D within the browser. If your browser or device does not support WebGL, the app may not display correctly or may fail to load the 3D view.

 

How to Check if Your Browser Supports WebGL

Visit the following address in your browser: get.webgl.org — if you see a spinning 3D cube, WebGL is working correctly on your device.

⚠️ Note: If you see an error message or a blank screen at get.webgl.org, your browser or device may not support WebGL, or it may be disabled.

How to Enable WebGL

Google Chrome

  1. Type chrome://flags in the address bar and press Enter
  2. Search for WebGL
  3. Set Override software rendering list to Enabled
  4. Click Relaunch at the bottom of the screen

Microsoft Edge

  1. Type edge://flags in the address bar and press Enter
  2. Search for WebGL
  3. Enable the relevant WebGL flags
  4. Click Restart

Mozilla Firefox

  1. Type about:config in the address bar and press Enter
  2. Click Accept the Risk and Continue
  3. Search for webgl.disabled
  4. If the value is set to true, click the toggle icon to set it to false

Hardware Acceleration

WebGL performance is significantly better with hardware acceleration enabled. To enable it in Google Chrome:

  1. Click the three dots (⋮) → Settings → System
  2. Toggle on Use hardware acceleration when available
  3. Click Relaunch

💡 Tip: If you are on an older device and WebGL is not supported, vanspace 3D may not be able to display the 3D view. 

 

Step 7: How to Update Your Browser

Running an outdated browser can cause compatibility issues with vanspace 3D v4. Keeping your browser up to date ensures the best experience and the latest security protection.

 

Google Chrome

  1. Click the three dots (⋮) in the top right corner
  2. Click Help → About Google Chrome
  3. Chrome will automatically check for and install any available updates
  4. Click Relaunch to complete the update

💡 Tip: Chrome usually updates automatically in the background. If no update is available, you will see the message Google Chrome is up to date.

Microsoft Edge

  1. Click the three dots (…) in the top right corner
  2. Click Help and feedback → About Microsoft Edge
  3. Edge will check for updates and install them automatically
  4. Click Restart to complete the update

Mozilla Firefox

  1. Click the three lines (☰) in the top right corner
  2. Click Help → About Firefox
  3. Firefox will check for updates and download them automatically
  4. Click Restart to update Firefox once the download is complete

Safari (Mac)

  1. Click the Apple menu (🍎) in the top left corner
  2. Click System Settings → General → Software Update
  3. If an update is available, click Update Now

Safari updates are included in macOS system updates, so keeping your Mac up to date will also keep Safari up to date.

⚠️ Note: If you are using a very old version of macOS, you may not be able to update Safari beyond a certain version. In this case, we recommend switching to Google Chrome or Mozilla Firefox.

 


 

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